Frequently Asked Questions

Find answers to common questions about orders, products, and more.

Orders & Shipping

How long does delivery take?

Standard delivery takes 3-5 business days within Nairobi and 5-7 days for other areas. Express delivery is available for next-day delivery in Nairobi.

Do you offer pickup?

Yes! You can choose pickup at checkout. We have pickup points across Nairobi. You'll receive a notification when your order is ready.

How can I track my order?

Visit our Order Tracking page, enter your phone number, and you'll see real-time updates on your order status.

What are your delivery charges?

Delivery costs KES 200 within Nairobi and KES 300-500 for other areas. Free delivery on orders above KES 5,000.

Products & Sizing

How do I know what size to order?

Each product has a detailed size guide. We recommend measuring your chest and comparing with our size chart. Most jerseys are unisex.

Are jerseys authentic?

Yes, all jerseys are officially licensed. We source from authorized distributors to ensure authenticity.

Can I customize jerseys?

Yes! Many jerseys can be customized with player names and numbers. Select the customization option during checkout.

What's the material?

Most jerseys are made from breathable polyester blend fabric designed for comfort and durability. Check individual product descriptions for details.

Payment & Security

What payment methods do you accept?

We accept M-Pesa, card payments, and cash on delivery for qualifying locations.

Is my payment secure?

Yes, all payments are processed through secure encrypted channels. We use industry-standard security protocols.

Can I pay on delivery?

Yes, cash on delivery is available for most areas. A delivery fee may apply.

Didn't find your answer?

Our support team is here to help. Reach out to us on the contact page.