Frequently Asked Questions

Find answers to common questions about orders, products, and more.

Orders & Shipping

How long does delivery take?

Standard delivery within Nairobi is same day. For other areas outside Nairobi, delivery takes 1–2 business days. Express delivery (Nairobi only) is also same day.

Do you offer pickup?

Yes! You can choose store pickup at checkout. Pickup is available from our Nairobi CBD store only — Tom Mboya St, Generation Two Exhibitions, next to Platinum Plaza, 1st floor Shop C13.

How can I track my order?

Visit our Order Tracking page, enter your phone number, and you'll see real-time updates on your order status.

What are your delivery charges?

Standard delivery within Nairobi costs KSh 100–150. Other areas cost KSh 100–300. Express delivery in Nairobi costs KSh 250–800. Orders above KSh 10,000 get free standard delivery.

Products & Sizing

How do I know what size to order?

Each product has a detailed size guide. We recommend measuring your chest and comparing with our size chart. Most jerseys are unisex.

Are jerseys authentic?

Yes, all jerseys are officially licensed. We source from authorized distributors to ensure authenticity.

Can I customize jerseys?

Yes! Many jerseys can be customized with player names and numbers. Select the customization option during checkout.

What's the material?

Most jerseys are made from breathable polyester blend fabric designed for comfort and durability. Check individual product descriptions for details.

Payment & Security

What payment methods do you accept?

We accept M-Pesa, card payments, and cash on delivery for qualifying locations.

Is my payment secure?

Yes, all payments are processed through secure encrypted channels. We use industry-standard security protocols.

Can I pay on delivery?

Yes, cash on delivery is available for most areas. A delivery fee may apply.

Didn't find your answer?

Our support team is here to help. Reach out to us on the contact page.